I’m pretty sensitive when it comes to automotive shops because while I myself am not a mechanic, I’ve done a lot of work myself in my cars and am generally very knowledgeable about my vehicles. This ensures that when a mechanic tries to overcharge me for something or mislead me about something, I know it. Willand’s has yet to disappoint me in this area, and despite the generally astronomical prices of the per hour cost of auto work, had quoted me fairly. More importantly to me, however, is the friendly service. There is a pervasive sense of superiority and contempt from most in this industry towards their customers, and even a whiff of it will ensure I walk away from them. Willand’s has always had kind and helpful service and it’s refreshing to know I won’t be talked down to or sneered at when communicating with them. For my most recent appointment, I didn’t have anyone to pick me up or drop me off and Patrick was kind enough to do it free of charge even though I don’t live in Ferndale. That’s not something that is common, and speaks volumes about how Willand’s doesn’t just want another customer, they want people to come back. I, for one, will be coming back and I have no hesitation toward recommending others do the same.